An Answering Service Takes A Message.
The Command Center Pod Fills The Shift.
While your office is closed, our Pod handles every call-out, backfills open shifts in real time, and delivers HIPAA-ready documentation before you walk in Monday morning. No messages. No maybes. No midnight phone calls to you.
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Your cell phone stops ringing after hours — within 14 days, guaranteed
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Every caregiver call-out gets handled, every shift gets filled, every interaction gets documented
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Built by home care operators since 2013 — not recruiters, not a call center
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Your Shifts Covered — Every Night
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Zero Uncovered Shifts. Zero Monday Surprises.
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Your Coordinators Sleep. So Do You.
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Every Call Logged. Audit-Ready by Morning.
1) The Command Center Pod
Always-on after-hours coverage for home care agencies — nights, weekends, and holidays. Every caregiver call-out gets answered, every open shift gets filled, and every interaction is HIPAA-documented before you walk in Monday morning. Your cell phone goes silent. Ours doesn't.
4) Revenue Cycle Management
Claims processing, denial mnagement, payment posting, and AR optimization — handled by a trained Pod with built in QA and margin discipline. Every dollar your agency earns gets collected. No revenue left on the table, no billing surprises.
2) The Care Coordination Pod
Scheduling, fill-rate protection, and caregiver-client alignment — rebuilt as infastructure, not a person. When your coordination function has redundancy, QA, and real-time oversight baked in, revenue stops leaking through missed shifts and coverage gaps.
5) Home Care Executive Assistant
Inbox management, calendar control, task coordination, and leadership support — so your time goes to sales, strategy, and growth instead of administrative drag. This is the Pod that gives the owner their hours back.
3) The Recruitment Engine Pod
Always-on caregiver sourcing, screening, and onboarding — engineered as a Pod, not a job posting. We remove the #1 supply constraint in home care so your census grows without you running another Indeed ad yourself.
6) The Founder's Pod
Built for agency owners just starting out with a lean budget. Same trained BOSS professionals and built-in systems — structured for the founder who needs to move fast without overspending. Start lean. Scale when you're ready.
Architectural Focus Pods
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The Command Center Pod
Revenue Cycle Management
The Care Coordination Pod
Homecare Executive Assistant
The Recruitment Engine Pod
The Founder's Pod
WHAT IS BPO, AND HOW DOES A BPO COMPANY WORK?
Business process outsourcing (BPO) is a subset of outsourcing in business process management (BPM) that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider called BPO Company. A BPO provider typically handles non-core business activities which includes internal business functions in customer care services, back office process, inside sales support, IT and accounts functions. The main advantage of any BPO company is the way in which it helps increase a company’s flexibility, operational efficiency and internal cost reduction through onshore and Offshore BPO facility centers managed by a BPO Company.
The BOSS® System is a Global BPO Company and a BPO Provider in outsourcing through Offshore facilities to meet & exceed its valued clients demands from North America.
The BOSS® System business philosophy is inspired by the vision that, “Our customer’s customer is Our Customer”, thus mandating a customer centric service culture, where outsourcing solutions transcend business boundaries, and our customer’s needs and interests are treated above our own.
SIMPLE, INSPIRED, INSIGHT-DRIVEN,
AND HUMAN
Customers want brands to value them, respect them, and treat them like the individuals they are. But, as mobility and digitization continue to change the ways that customers connect with companies, impressing them has never been so complicated.
For over 5 years, The BOSS® System has been a trusted customer experience and contact center partner for home care agencies. Every day, The BOSS® System team weave strategy, technology, and operations together to produce the business outcomes that matter most – increased revenue, profitability, and customer happiness.
Our single offering makes it easy by bringing together smart people, virtual assistants, proven processes, and best-in-class technologies to deliver engaging customer experiences – within and across all channels all the time.
Business doesn’t just happen. It’s a complex network of procedures, operations, and people. It’s process, and it impacts everything.
At The BOSS System we combine design thinking, domain expertise, and a deep understanding of business processes to get to the simplified solutions that work for you and your customers.
Grow your business like a BOSS!
Getting Easy is Hard
Our Work in Action
Cumbersome, entrenched processes often get in the way of businesses running smoothly. Reimagining business processes allows us to streamline them and deliver exceptional experiences.
How it Works
We Plug In — You Get Structured Support
01
Discovery Call
understand what’s broken.
02
Align Scope + Pods
design your tailored team.
03
Launch + QA Sprints
we embed into your operations.
04
Quarterly Business Review
goals, outcomes, next steps.
DISCOVERY CALL
MEET YOUR VA
The BOSS Process
TEST YOUR VA
PROGRAM LAUNCH
QUARTERLY BUSINESS REVIEW
ANNUAL BUSINESS REVIEW & PLANNING
Why Outsourcing
With Us Is Different
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Always On-Site, Never WFH
Same-Day Response Windoes
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HIPAA Compliance Baked In
AI + People Workflows
Real Home Care Owners.
Real Results.
"Our AR days dropped 27% in 90 days."
"I now have my nights & weekends back!"
"My staff are now happier and more productive!"
DISCOVERY CALL
MEET YOUR VA
TEST YOUR VA
PROGRAM LAUNCH
QUARTERLY BUSINESS REVIEW
ANNUAL BUSINESS REVIEW & PLANNING
The BOSS Process
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What Our Clients Say About Us
What Our Clients Say About Us
Ceejay & Michaella
Scheduler
I want to take a moment to express my heartfelt gratitude and admiration for the incredible work Ceejay and Michaella do as our Scheduling Team. Their dedication, precision, and teamwork have been vital to aspects of our business with grace, and their efforts do not go unnoticed. Their role in ensuring that clients' needs are met and caregivers are well-supported is nothing short of remarkable. Their ability to juggle complex schedules, handle last-minute changes, and keep everything on track themselves- they bring peace of mind and reliability to our entire organization.
Cheryl Leonard
Director
Caring Hands
Roan & Murphey
SFC Compliance Auditor
I would like to recommend Roan and Murphey for the Quality Assurance Team. Both have demonstrated the skills, dedication, and mindset needed to excel in this role, and I'm confident they would be valuable additions to the team.
Shiquita Hurst
HR Talent Acquisition Manager
Primecare Home Care Services
Kimberly
HR Caregiver Recruiter
I am very pleased with Kimberly so far. She has been learning how we do recruiting and she learns quickly. She communicates very well with me and my staff. She has very good phone demeanor and has already screened several caregiver applicants for us. She has been eager to learn and has been open to feedback. She has become part of our team during her two weeks working with us. I can see her handling recruiting and also getting involved in scheduling and general operations.
Gary Stiefel
Owner / Director
Visiting Angels
Sofia
HR Caregiver Recruiter
I wanted to acknowledge Sofia's outstanding performance as a caregiver recruiter. Recruiting for caregivers can be very challenging and I wanted to share a couple of metrics with you for Sofia's performance. From July 29 to October 20, 2024, Sofia has phone screened 182 caregiver applicants and offered onboarding to 103 new hires. Sofia has demonstrated a proactive approach and exceptional organizational skills, which have greatly contributed to achieving these results. Her ability to quickly source, screen, and coordinate with hiring managers has led to a noticeable improvement in our hiring timelines. She is always a team player and is willing to help her peers. I am extremely pleased with Sofia's performance.
Sharon Allyene
HR Talent Acquisition Manager
Primecare Home Care Services
Claudine
Digital Marketing Specialist
I saw the short video for the podcast. I am LOVING all these videos going out non stop. Our website traffic is VERY HIGH and its DIRECT traffic so people are coming to our site, 100s every single day! I know social media is funneling folks too. This strategy is great because I am busting ass to do podcasts and speak at events and have stuff recorded. You taking those items and repurposing them is just staying top of mind for folks. And the variety of boot camps, podcasts, promotions, and all the traveling I post from the road, is just incredible. Its something so overwhelming that our competitors simply CANNOT keep up! This is awesome Claudine. I am very happy with you so far! THANK YOU!
Steve Weiss
President / CEO
Home Care Evolution
Paul Angelo
Staffing Coordinator
Paul Angelo is doing a great job with intake calls/phone assessments during the
weekend. He handles everything and gathers all the important information. He's also excellent at sending out Docusign documents. Paul's contributions are highly valued and recognized as great work. We really appreciate what Paul is doing during the weekend. He's doing great!
Paulette Gillam
Sales Director
Innovative Homecare Solutions
Rozier
Staffing Coordinator
David has been doing very well with scheduling here for CTSH. He picks things up quickly. He communicates well with clients and CG's alike. He builds rapport with clients and CGs which helps when working with the schedule's daily changes!
DeeAnn Stinson
Scheduling Manager
Care to Stay Home
Edrianne
Staffing Coordinator
Edrianne has a great voice and a professional demeanor. He consistently appears calm and in control, and he takes instructions positively. He has a strong grasp of handling Live-In cases and shows potential for independence in finding solutions and getting tasks done. He brings positive energy and remains graceful under pressure. He completes tasks on time and is reliable. Attendance-wise, Edrianne is dependable. Edrianne is on the right track, and we're excited to see what's next for him.
Glenn Corpin
Director of Operations
Innovative Homecare Solutions
Amy & Sonia
Sales / Intake Support
Amy and Sonia are doing great! If anything I haven't been doing a good job of communicating and ensuring we are setting them up for success. This role has a lot of moving parts and experience needed to be able to master it, but I believe I have the best 2 candidates in Sonia and Amy. They are perfect. I'm looking forward to our future together and know we will work through all the challenges ahead. I love how they are willing to adjust when needed and understand how to communicate to address any problems that arise.
Greg Harrison
SFC Manager
Primecare Homecare
Rjay
Staffing Coordinator
Rjay is phenomenal at immersing himself in the way our company approaches all staffing details from daily duties to complex and difficult situations. He is a great communicator. Effectively listens, follows up when tasks are completed, asks for clarity when needed. Proactively seeks solutions prior to calling for support & truly tries to exhaust all potential resources to trouble shoot any situation or open shift himself before outsourcing help. We truly wish he could be available Mon-Fri again for our team and if his availability ever opens up again we would love to have continuity with him for our business operating hours.
Franchesca Franklin
Assistant Executive Director
Peggy's Homecare
Paul Angelo is doing a great job with intake calls/phone assessments during the weekend. He handles everything and gathers all the important information. He's also excellent at sending out Docusign documents. Paul's contributions are highly valued and recognized as great work. We really appreciate what Paul is doing during the weekend. He's doing great!
Paulette Gillam
Sales Director
Innovative Homecare Solutions
Paul Angelo
Staffing Coordinator
David has been doing very well with scheduling here for CTSH. He picks things up quickly. He communicates well with clients and CG's alike. He builds rapport with clients and CGs which helps when working with the schedule's daily changes!
DeeAnn Stinson
Scheduling Manager
Care to Stay Home
Rozier
Staffing Coordinator
Edrianne has a great voice and a professional demeanor. He consistently appears calm and in control, and he takes instructions positively. He has a strong grasp of handling Live-In cases and shows potential for independence in finding solutions and getting tasks done. He brings positive energy and remains graceful under pressure. He completes tasks on time and is reliable. Attendance-wise, Edrianne is dependable. Edrianne is on the right track, and we're excited to see what's next for him.
Glenn Corpin
Director of Operations
Innovative Homecare Solutions
Edrianne
Staffing Coordinator
Amy and Sonia are doing great! If anything I haven't been doing a good job of communicating and ensuring we are setting them up for success. This role has a lot of moving parts and experience needed to be able to master it, but I believe I have the best 2 candidates in Sonia and Amy. They are perfect. I'm looking forward to our future together and know we will work through all the challenges ahead. I love how they are willing to adjust when needed and understand how to communicate to address any problems that arise.
Greg Harrison
SFC Manager
Primecare Homecare
Amy & Sonia
Sales / Intake Support
Rjay is phenomenal at immersing himself in the way our company approaches all staffing details from daily duties to complex and difficult situations. He is a great communicator. Effectively listens, follows up when tasks are completed, asks for clarity when needed. Proactively seeks solutions prior to calling for support & truly tries to exhaust all potential resources to trouble shoot any situation or open shift himself before outsourcing help. We truly wish he could be available Mon-Fri again for our team and if his availability ever opens up again we would love to have continuity with him for our business operating hours.
Franchesca Franklin
Assistant Executive Director
Peggy's Homecare
Rjay
Staffing Coordinator
I saw the short video for the podcast. I am LOVING all these videos going out non stop. Our website traffic is VERY HIGH and its DIRECT traffic so people are coming to our site, 100s every single day! I know social media is funneling folks too. This strategy is great because I am busting ass to do podcasts and speak at events and have stuff recorded. You taking those items and repurposing them is just staying top of mind for folks. And the variety of boot camps, podcasts, promotions, and all the traveling I post from the road, is just incredible. Its something so overwhelming that our competitors simply CANNOT keep up!!! This is awesome Claudine. I am very happy with you so far! THANK YOU!
Steve Weiss
President / CEO
Home Care Evolution
Claudine
Digital Marketing Specialist
Paul Angelo is doing a great job with intake calls/phone assessments during the
weekend. He handles everything and gathers all the important information. He's also excellent at sending out Docusign documents. Paul's contributions are highly valued and recognized as great work. We really appreciate what Paul is doing during the weekend. He's doing great!
Paulette Gillam
Sales Director
Innovative Homecare Solutions
Paul Angelo
Staffing Coordinator
David has been doing very well with scheduling here for CTSH. He picks things up quickly. He communicates well with clients and CG's alike. He builds rapport with clients and CGs which helps when working with the schedule's daily changes!
DeeAnn Stinson
Scheduling Manager
Care to Stay Home
Rozier
Staffing Coordinator
Edrianne has a great voice and a professional demeanor. He consistently appears calm and in control, and he takes instructions positively. He has a strong grasp of handling Live-In cases and shows potential for independence in finding solutions and getting tasks done. He brings positive energy and remains graceful under pressure. He completes tasks on time and is reliable. Attendance-wise, Edrianne is dependable. Edrianne is on the right track, and we're excited to see what's next for him.
Glenn Corpin
Director of Operations
Innovative Homecare Solutions
Edrianne
Staffing Coordinator
Amy and Sonia are doing great! If anything I haven't been doing a good job of communicating and ensuring we are setting them up for success. This role has a lot of moving parts and experience needed to be able to master it, but I believe I have the best 2 candidates in Sonia and Amy. They are perfect. I'm looking forward to our future together and know we will work through all the challenges ahead. I love how they are willing to adjust when needed and understand how to communicate to address any problems that arise.
Greg Harrison
SFC Manager
Primecare Homecare
Amy & Sonia
Sales / Intake Support
Rjay is phenomenal at immersing himself in the way our company approaches all staffing details from daily duties to complex and difficult situations. He is a great communicator. Effectively listens, follows up when tasks are completed, asks for clarity when needed. Proactively seeks solutions prior to calling for support & truly tries to exhaust all potential resources to trouble shoot any situation or open shift himself before outsourcing help. We truly wish he could be available Mon-Fri again for our team and if his availability ever opens up again we would love to have continuity with him for our business operating hours.
Franchesca Franklin
Assistant Executive Director
Peggy's Homecare
Rjay
Staffing Coordinator
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