From Care Coordination to Social Media Management: The How’s and Why’s to Outsourcing For Your Home Care Agency

Outsourcing various tasks in your home care agency is beneficial when scaling your agency minus the increasing costs. You can focus on providing an awesome aging experience for your clients, while a reputable BPO company like the Boss System that specializes in home health care can do what we do best—to be busy so you don’t have to.

Here at the Boss System, we have mastered providing simple, scalable outsourcing solutions for esteemed home care agencies in Illinois, Georgia, and North Carolina. The reason why agencies choose us is because we combine the right people, the right technology, and modern workspaces so your offshore staff are prepared to support you with your agency’s needs.

Firstly, we offer tasks that are at the forefront of your home care agency such as care coordination, caregiver scheduling and dispatch, customer service, and office administrative support. We take care of these to support your core services while complying with your standard operating procedures from coordinating care for your clients to dispatching the best caregiver who meets their healthcare needs, experience with specific care, and other preferences they may have.

Other services we offer include social media management, graphic design, and bookkeeping. Social media management and graphic design are provided for your agency to have an overall brand presence in the digital space. We support you in marketing your home care services and creating content that resonates with your potential clients with the end goal of attracting them to inquiries and booking services. Having a digital presence paves the way to expand your reach apart from the traditional way of referrals from hospitals, clinics, or word-of-mouth.

Bookkeeping allows us to assist you in recording all financial transactions in the agency. Our proven systems in place help automate processes such as expense tracking, client billing, caregiver payroll, and requirement compliance. We understand the challenges in the nature of the service and the regulatory environment bookkeepers operate in so we make sure to provide you with accurate, up-to-date financial records and regulatory compliance.

Regardless of whether you need home care or non-core assistance for your agency, it is something to highly consider to move the needle forward for agency expansion. You get to leverage offshore professionals with the same level of expertise across various functions. It is our mission to help you focus on what you love best and that is to grow your home care agency and spend more time with your loved ones.

What are your intentions in outsourcing tasks from your home care agency? Talk to us and we would be happy to help you find clarity!